Essential Duties and Responsibilities:

• Review time and material project requests and deliver full scope of work to Regional Service
Manager for review
• Collaborate with external and internal clients on clarifying scope of work
• Deliver time and material quotes to team as necessary
• Coordinate dispatch for projects (internal and sub contracted technicians)
• Ensure to open and close cases in the service application
• Maintain professional timely responses and flow for open projects as assigned
• Input parts requests within the system as needed
• Capture and file all correspondence and documentation (SWO) associated with projects within the
system
• Confirm final pricing with client and raise any concerns or issues to Management
• Deliver status reports as needed
• Compile and report all final pertinent information (Hours spent, final costs, receipts)
Other duties assigned as needed

Skills and Abilities

• Ability to balance multiple tasks with changing priorities
• Ability to work and think independently and ensuring to meet deadlines
• Strong organizational skills and excellent attention to detail

• Must have clear and professional communication skills (written and oral) both internally and
externally
• Effective communication and interaction with employees, clients, and colleagues and the ability
to work effectively with all levels of the organization
• Demonstrated customer service focus and client communication skills
• Ability to handle sensitive and confidential information
• Proficient with Microsoft Office (Word, Excel, Outlook)

Education and/or Experience

• Minimum of a high school diploma or equivalent
• Minimum 2-3 years’ similar Project Coordinator experience preferred
• Demonstrated knowledge of Video and AV technology