Job Summary

 Point of contact for tracking monitoring and processing post sale service contracts.

Essential Duties and Responsibilities
 Provide front-end data entry assistance to a full professional customer service department
 Set up client service contracts on our internal web templates
 Analyze input load-in and update service contracts on a corporate computer system
 Purchase sub-coverage for equipment
 Process a high volume of service contracts daily
 Scan in and upload specific support documents contact details and client profiles
 Validate all contract information; warranties proposals and services
 Investigate any errors for service contract accuracy
 Interface with manufacturer's sites extract manufacturer warranty coverage and insert into our client's profile
 Enter preventive maintenance service details
Other duties assigned as needed

Skills and Abilities
 Ability to take charge of a project and see it through to completion
 Proficient with Microsoft Office (Word Excel Outlook)
 Ability to supervise and manage tasks and personnel to meet project objectives
 Self-starter capable of working independently and ensuring to meet deadlines
 Excellent communication and interpersonal skills both verbal and written
 Ability to balance multiple tasks with changing priorities
 Demonstrate time management skills with attention to detail

Education and/or Experience
 Minimum of a high school diploma or equivalent
 Minimum 2-3 years' similar service contract support experience preferred
 Demonstrated experience utilizing company intranet CRM and Salesforce a plus

Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).


Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
 This position regularly requires employees to sit walk and stand; talk or hear both in person and by telephone; use hands repetitively to finger handle feel or operate standard office equipment

Direct Reports

 This position does not have any direct reports

Work Hours
AVI-SPL reserves the right to alter work hours and work location