Job Summary: 

The AVI-SPL Onsite Maintenance Engineer will work in partnership with the Customer, management team,Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience

Essential Duties & Responsabilities: 

• Asist AV projects manager with AV related projects or installations
  • Act as primary support for troubleshooting all multimedia infrastructures
  • Support configuring, troubleshooting and deploying Cisco codecs and configuring TMS
  templates and control Hub
  • Support of Digital signage and room booking panels
  • Troubleshooting DSP’s for audio issues
  • Provide infrastructure support for global events
  • Provide AV engineering support and roadmap planning and AV Infrastructure design
  • Participate in an on-call rotation to provide after-hours emergency support
  • Proactively fault-find and undertake upgrading/enhancing Multimedia capabilities
  • Work closely with Network and project teams
  • Recommend tactical and strategic solutions for video networking and collaboration
  capabilities

Skills and Abilities:

• Experience with Cisco AV technologies and other AV technologies
  • Background in configuring and troubleshooting Cisco Endpoints
  • Comfortable in supporting global and high-profile events
  • Extensive IP knowledge
  • Industry standard certifications (Avixa, Polycom Sound Structure, QSYS, Shure, Crestron, Extron,
  TMS, Control Hub, Appspace)
  • Capable of leading the administration of multimedia infrastructure along with providing
  improvements based on observed and measured network behaviors.
  • Strong organizational and project management skills

Education and/or Experience:

• Minimum of 1 – 3 years of audiovisual integration experience preferred
  • Formal education in Electronics or related field preferred
  • Minimum of a High School Diploma or equivalent preferred
  • Proficient with test and calibration equipment
  • Ability to diagnose complex system problems
  • Preferred external training:
  o Introduction to AVIXA
  o Biamp: Biamp Tesira Practical Principles
  o Poly: Solutions Expert Certification
  o Crestron Professional Installation
  o Crestron: Introduction to Crestron Systems
  o Crestron: Crestron Toolbox
  o Exton AV Associate Certification

Working enviroment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.

Physical Requirements: 

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

 The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or listen. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Work Hours:

40 hours - Mon – Fri, be flexible to work after hours and weekends when required.

AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law.