WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

Essential Duties and Responsibilities

• Ensure to validate design proposals
• Working with customer representatives to fully understand Business Requirements
• Collaborate with Operational teams to ensure Process Design and Continual Service Improvement
• Collaborate with Operational teams to identify training and resource requirements
• Contribute to global, scalable Process and procedures
• Develop test and certification plans for new services and customers
• Document process flows and work instructions
• Delivering “train the trainer” sessions to the operations team for new customers and services
• Assist and coordinate with new customers and services to provide early life support
• Working closely with Project Managers, Development team, INOC and operational teams as well as other AVISPL teams to ensure all aspects of the service are a success

Other duties assigned as needed

Skills and Abilities

• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
• Self-starter capable of working independently and ensuring to meet deadlines
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities
• Excellent structured problem-solving skills
• Demonstrate time management skills with attention to detail
• Intermediate/Advanced level in Word, Excel and Visio

Education and/or Experience 

• High School Diploma or equivalent is required
• Formal education in Electronics or related field preferred
• Minimum 1 year experience as a Producer or Coordinator in similar or related field
• Demonstrated knowledge of professional A/V and Video Teleconferencing systems required
• Experience of Conference Production, Helpdesk Support as well as VNOC Symphony and Salesforce a plus
• Experience operating in a multi-state and/or complex matrix business environment
• Preferred external training:
  • Cisco Endpoints and Infrastructure (IX, MX series, TMS, VCS, CUCM, etc.)
  • Polycom Endpoints and Infrastructure (HDX, Group Series, OTX, CMA/DMA, etc.)
  • Bridging Infrastructure (Codian, RMX, Acano, Pexip, etc.)
  • AV Fundamentals (CTS, DSP’s, Crestron, AMX, etc.)

WHY YOU’LL LIKE WORKING HERE
• Medical benefits
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. 
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.